Shipping and Handling
The shipment of your product is our highest priority and every day we dispatch hundreds of products to satisfied customers.
Processing time: As soon as we receive your payment, we immediately alert our warehouse staff and the order is picked and process within 1 business day. Sometimes, it is processed within minutes of receiving the order.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
As of September 27th, 2019, all of our orders are shipped from the US to the US. Everything ships from our Utah Fulfillment Center.
Shipping time in the US generally takes 3-7 business days.
Also, please allow variances of delivery times due to holidays, severe weather conditions, seasonality, etc.
For all other countries, Total time from placing the order to arriving at your door is approximately 10-35 business days. Please keep in mind that our pricing does not include any import fees or taxes. The carrier may assess fees upon your order. We are not responsible for these fees since they are in accordance to your own country’s tariffs. You would be responsible for payment of these fees.
You will get an email when your order ships which will have a tracking number. Most items are shipped through United States Postal Service and can be tracked at USPS.com. Delivery is approximately 3-7 business days which does not include weekends or holidays. Most items do arrive within a week but may be delayed due to seasonality, holidays and weather conditions.
Please keep a look out for your package. It will most likely be in a white padded flat poly bag or envelope style mailer.
Some items may be shipped using UPS. If you have a tracking code that begins with 1Z, then your item was shipped by UPS. To track your item, please visit UPS. If your item was not delivered, it could be that UPS required a signature at your location. Please contact UPS at 1-800-PICK-UPS to arrange delivery.
We kindly ask for you patience. We are confident you will love your items- good things come to those who wait. 😊