Frequently Asked Questions
Here are some of our most common questions:
Q. I can't check out! Why?
These are the reasons that you may be having difficulty:
1. The most common reason for this is your browser. If you are using an older version or have not cleared your history, you may have issues checking out.
Try clearing your cache and browsing history. Also, upgrading to a recent version of your browser should clear up the issue.
If you are not using Google Chrome, you may want to try it. If you continue to have issues, please use the chat button and reach out to us.
Here are some instructions on how to clear your cache and cookies on a mobile device. https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1080838/~/clear-cache-and-cookies-on-most-common-mobile-browsers
2. You or where you are at currently, is outside of the United States and it's territories. We are not shipping internationally at this time. We hope to resume international shipments by the end of Q2 in 2023.
3. On rare occasions, there could be a technical outage. Please reach out to us through our chat button and we can verify if there is a current issue on our end.
We use the Shopify platform and when there is an issue on our website, it normally impacts many other retailers at the same time.
Q. How small or large is the item?
A. Descriptions contain the sizes of most items. If a size is missing please contact us and we will get the detail measurements for you and update our site.
Please note that most of our photos of our items are done with studio lighting and are close-ups so you can see the details. Due to sizes of different devices- phones, tablets and computer monitors, items may seem larger or smaller than the actual size. Please check descriptions for size references. Colors may vary due to backgrounds on photos, lightning and computer, phone or monitor displays.
For more information, please check out our blog article How to Determine the Best Fitting Jewelry for You!
Q. What are your hours of operation?
A. The store is always open since it is online. However, our normal customer service hours are from 9:00 AM through 4:00 PM US EST. Will you get a reply outside of that time frame? Probably… since we work A LOT of hours throughout the week and weekends. We try our best to get back to you as soon as possible but please know, we may need a break every now and then, especially on the weekends. Currently, we are a 1 person logistical operation. 😊
Q. How do I track my order?
A. You will get an email when your order ships which will have a tracking number. If you do not see your order confirmation email in your inbox, please check your spam folder, especially if this is the first time you've done business with us. Our confirmation emails and shipping emails are automated and are immediately sent at each step.
Most items are shipped through United States Postal Service and can be tracked at USPS. Delivery is approximately 3-7 business days which does not include weekends or holidays. Most items do arrive within a week but may be delayed due to seasonality, holidays and weather conditions.
Your order will be in a white box with our shipping label.
Some items may be shipped using UPS. If you have a tracking code that begins with 1Z, then your item was shipped by UPS. To track your item, please visit UPS. If your item was not delivered, it could be that UPS required a signature at your location. Please contact UPS at 1-800-PICK-UPS to arrange delivery.
We kindly ask for your patience. We are confident you will love your items- good things come to those who wait. 😊
Q. Do you offer expedited shipping?
A. We offer USPS Priory Shipping. If you absolutely need next day shipping, please reach out to us through the chat button.
Q. How do I cancel my order?
A. Usually, we are unable to cancel orders since we process them as soon as possible so we can reduce delivery times. Orders received by 4:00 PM Eastern Time are shipped out on the same business day. All other orders are shipped on the next business day.
Q. Do you offer wholesale?
A. Sorry, not at this time and there are no plans in the immediate future.
Q. Where are you located?
A. Sunny Orlando, Florida, USA and we also ship from this location.
Q. Do you offer warranties? What about returns?
A. All of our jewelry comes with a 30-day warranty. We ask that you reach out to us through our chat system so we can quickly take care of your issue. We also have a 30-day return period. Please check out our return page for additional information.