Frequently Asked Questions

Here are some of our most common questions:

Q. I can't check out! Why? 

These are the reasons that you may be having difficulty:

1. The most common reason for this is your browser. If you are using an older version or have not cleared your history, you may have issues checking out.

Try clearing your cache and browsing history. Also, upgrading to a recent version of your browser should clear up the issue. 

If you are not using Google Chrome, you may want to try it. If you continue to have issues, please use the chat button and reach out to us.

Here are some instructions on how to clear your cache and cookies on a computer. https://clear-my-cache.com/windows.html

Here are some instructions on how to clear your cache and cookies on a mobile device. https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1080838/~/clear-cache-and-cookies-on-most-common-mobile-browsers

 

2. You or where you are at currently, is outside of the United States and it's territories. We are not shipping internationally at this time. We hope to resume international shipments by the end of Q4 in 2023.

3. On rare occasions, there could be a technical outage. Please reach out to us through our chat button and we can verify if there is a current issue on our end.

We use the Shopify platform and when there is an issue on our website, it normally impacts many other retailers at the same time. 

Q. How small or large is the item? 

A. Descriptions contain the sizes of most items. If a size is missing please contact us and we will get the detail measurements for you and update our site. 

Please note that most of our photos of our items are done with studio lighting and are close-ups so you can see the details. Due to sizes of different devices- phones, tablets and computer monitors, items may seem larger or smaller than the actual size. Please check descriptions for size references.  Colors may vary due to backgrounds on photos, lightning and computer, phone or monitor displays.

For more information, please check out our blog article How to Determine the Best Fitting Jewelry for You!

 

Q. What are your hours of operation?

A. The store is always open since it is online. However, our normal customer service hours are from 9:00 AM through 4:00 PM US CST- Monday through Friday. Will you get a reply outside of that time frame? Probably… since we work A LOT of hours throughout the week and weekends. We try our best to get back to you as soon as possible but please know, we may need a break every now and then, especially on the weekends. Currently, we are a 1 person logistical operation. 😊

Q. How do I track my order?

A. You will get an email when your order ships which will have a tracking number. If you do not see your order confirmation email in your inbox, please check your spam folder, especially if this is the first time you've done business with us. Our confirmation emails and shipping emails are automated and are  immediately sent at each step. 

We Ship From Multiple Facilities So That You Get Your Order As Fast as Possible

Approximate Shipping Times:

We use the largest third-party shipping company to send our merchandise. Packages can be delivered by different carriers, depending on your location. 

 

Generally speaking, orders are fulfilled and delivered as follows:

 

Shipping speed	Shipping	Delivery
Priority	1 business day	1 - 2 business days
Expedited	1 business day	2 - 3 business days
Standard	2 business days	3 - 5 business days

Tracking and Notifications:

We will send you a few emails to alert you that your package has been shipped, along with the tracking number.

Tracking information will be provided once the shipment is sent.

You may also get an email informing you when your order has been delivered.

Some Additional Information- Just in Case If You Need It:

Please note that while most of our shipping companies provide a tracking service, we cannot guarantee it in all cases. Occasionally, a carrier may not scan an item or show delivery a day or so before the actual item is delivered.

Please contact your local carrier if you do not receive your order within 3 days of the tracking information due date. If they cannot assist, please contact us through the chat button on our website. 

Your order may come from a Prime or Third Party Carrier. 

 

International Shipping: Currently, we are offering delivery to the US customer. If you are in Canada or Mexico, you can shop our products on Amazon.

Q. Do you offer expedited shipping?

A. Yes, during checkout you can choose Priority for 1-2 day shipping or Expediated for 2-3 day shipping. Also, you can choose Buy with Prime for faster delivery service as well. 

Q. How do I cancel my order?

A. Usually, we are unable to cancel orders since we use a third party shipping company. Orders are sent from us to them immediately. 

Q. Do you offer wholesale?

A. Yes, we do. Businesses must be brick and mortar, and have a resell license. We only choose business that we feel are a good fit (specialty gift shops, museum stores, nature and wildlife businesses.) To learn more, please visit our wholesale page. 

 Q. Where are you located?

A. Dallas, Texas

Q. Do you offer warranties? What about returns?

A. All of our jewelry comes with a 30-day warranty. We ask that you reach out to us through our chat system so we can quickly take care of your issue. We also have a 30-day return period. Please check out our return page for additional information. 

 Updated 3/5/2024