Frequently Asked Questions
Here are some of our most common questions:
Q. How small or large is the item?
A. Descriptions contain the sizes of most items. If a size is missing please contact us and we will get the detail measurements for you and update our site.
Please note that most of our photos of our items are done with studio lighting and are close-ups so you can see the details. Due to sizes of different devices- phones, tablets and computer monitors, items may seem larger or smaller than the actual size. Please check descriptions for size references. Colors may vary due to backgrounds on photos, lightning and computer, phone or monitor displays.
For more information, please check out our blog article How to Determine the Best Fitting Jewelry for You!
Q. What are your hours of operation?
A. The store is always open since it is online. However, our normal customer service hours are from 9:00 AM through 4:00 PM US EST. Will you get a reply outside of that time frame? Probably… since we work A LOT of hours throughout the week and weekends. We try our best to get back to you as soon as possible but please know, we may need a break every now and then, especially on the weekends. Currently, we are a 1 person logistical operation. 😊
Q. How do I track my order?
A. You will get an email when your order ships which will have a tracking number. Most items are shipped through United States Postal Service and can be tracked at USPS. Delivery is approximately 3-7 business days which does not include weekends or holidays. Most items do arrive within a week but may be delayed due to seasonality, holidays and weather conditions.
Please keep a look out for your package. It will most likely be in a white padded flat poly bag or envelope style mailer.
Some items may be shipped using UPS. If you have a tracking code that begins with 1Z, then your item was shipped by UPS. To track your item, please visit UPS. If your item was not delivered, it could be that UPS required a signature at your location. Please contact UPS at 1-800-PICK-UPS to arrange delivery.
We kindly ask for your patience. We are confident you will love your items- good things come to those who wait. 😊
Q. Do you offer expedited shipping?
A. We are no longer offering expedite shipping since we are moving to a 2-day shipping timeframe (excluding weekends.) Our turnaround time will update sometime in May 2022.
Q. How do I cancel my order?
A. Usually, we are unable to cancel orders since we process them as soon as possible so we can reduce delivery times. Our system is automated and directly feeds into our fulfillment center. Once the item is processed and at the warehouse and/or shipped, we are unable to cancel the order. After you receive the order, if you are not satisfied, please contact us at support@NatureReflectionsJewelry.com and we will work on a solution for you.
Q. Do you offer wholesale?
A. Sorry, not at this time and there are no plans in the immediate future.
Q. Where are you located?
A. Sunny Orlando, Florida, USA