Here are some of our most common questions:
Q. What are your hours of operation?
A. The store is always open since it is online. However, our normal customer service hours are from 9:00 AM through 4:00 PM US EST. Will you get a reply outside of that time frame? Probably… since we work A LOT of hours throughout the week and weekends. We try our best to get back to you as soon as possible but please know, we may need a break every now and then, especially on the weekends. Currently, we are a 1 person operation. 😊
Q. How do I track my order?
A. If you are contacting us about the shipment of your order, please know that it takes 10-21 business days to receive your order. You can track your order at https://naturereflectionsjewelry.com/apps/tracktor/trackusing your order number and your email address. You can also use your tracking number at USPS.com if you are in the United States.
We kindly ask for you patience. We are confident you will love your items- good things come to those who wait. 😊
Q. Do you offer expedited shipping?
A. For the most part, not at this time. However, occasionally if the order is large and coming from 1 supply house, we may ship it to you via Airfreight. It will still take about a week or so but less than the 10-21 business days.
Q. How do I cancel my order?
A. Usually, we are unable to cancel orders since we process them as soon as possible so we can reduce delivery times. Once the item is processed and at the warehouse and/or shipped, we are unable to cancel the order. After you receive the order, if you are not satisfied, please contact us at support@NatureReflectionsJewelry.com and we will work on a solution for you.
Q. Do you offer wholesale?
A. Sorry, not at this time and there are no plans in the immediate future.
Q. Where are you located?
A. Sunny Orlando, Florida, USA
Q. Where do your items come from?
A. They come from all over the world but most ship from China. Some items ship from the US to our US customers and all of our Cork items come from Spain unless if you live on Australia, then those items will ship from China (though they are made in Portugal.)
Q. Do you have a reward program?
A. Yes, we do! Please join our VIP Perks Program here: https://naturereflectionsjewelry.com/pages/vip-perks-program-rewards